mitosis

Customer support: 24/7 first-line

Inbound email + chat triaged and answered by an agent, with humans handling escalations.

Setup#

  1. Install support_agent; load your help center into knowledge.
  2. Point your support inbox at the workspace email trigger.
  3. Connect your ticket system (Zendesk, Linear, Intercom).

What happens#

  1. Inbound message → support agent classifies (bug, billing, how-to, escalation).
  2. Drafts a reply citing knowledge base sources.
  3. Auto-sends low-risk how-to answers; escalates billing/bugs to a human queue.
  4. Creates a ticket in your tracker and links it on the conversation.

Guardrails#

Use the brand kit's never-promise list (refunds, SLAs) to force escalation. Public report links can summarize weekly handling stats for your leadership.